This is a Product Systems Analyst | Brisbane, West End role with Fitness and Lifestyle Group based in West End, QLD, AU Fitness and Lifestyle Group Role Seniority - mid level More about the Product Systems Analyst | Brisbane, West End role at Fitness and Lifestyle Group About Fitness & Lifestyle Group Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives. Our portfolio of globally recognised brands includes Fitness First Australia , Barry's Bootcamp , Goodlife Health Clubs Australia , Jetts , and Zap . With 300 physical locations across Australia, New Zealand, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives. The opportunity: At Fitness & Lifestyle Group (FLG), we’re on a mission to create seamless, connected experiences that drive growth across our sales and marketing ecosystem. As a Product Systems Analyst, you will play a pivotal role in shaping how our Salesforce platform enables teams to connect with prospects, convert leads, and build lasting member relationships. Sitting at the intersection of business and technology, you will translate sales and marketing priorities into scalable, high-impact solutions. You’ll identify the opportunities that matter most, define clear and actionable requirements, and partner closely with technical teams to bring them to life - faster, smarter, and with measurable impact. Your work will directly influence how we attract, engage, and retain members, ensuring our teams are equipped with the tools, insights, and processes they need to succeed. From optimising lead journeys to enhancing campaign effectiveness, you will help unlock better outcomes for both our people and our members. If you thrive in a fast-paced environment and take pride in turning complex challenges into clear, impactful solutions, we’d love to hear from you. Key duties and responsibilities include: Collaborate closely with product managers, software engineers, designers and key stakeholders to clarify goals, uncover assumptions, and drive alignment and delivery across the team. Capture and communicate concepts, requirements and future vision using formats that best support understanding — whether that’s a User Story, written summary, annotated diagram, mock flow, table, or brief walkthrough. Maintain a communication-first mindset — always tailoring documentation and artifacts to the audience and purpose, never defaulting to one-size-fits-all formats. Have an AI first mindset – be excited to utilise AI technology to supercharge your work. Proactively identify gaps, edge cases, and logic issues , and work with the team to address them early in the process. Drive cross-functional problem-solving , helping the team navigate ambiguity, frame trade-offs, and stay focused on user and business outcomes. What you’ll bring: Essential: Experience in a similar role A passion for technology and what we are trying to achieve Experience working with modern technology teams in cross-functional environments with fast delivery cycles. A good understanding of how modern, integrated systems work at a technical level including how data, processes, and logic flow across platforms with the ability to map and reason about those interactions clearly. Strong problem solving and modelling skills, with a demonstrated ability to break down complex problems and structure them in a way that supports clear thinking, alignment, and smart decision-making. Strong written and verbal communication skills where every artifact is designed with the audience and goal in mind. Beneficial: Relevant tertiary qualification in an Information Technology or a related discipline Experience in a similar role in a retail/leisure or other B2C environment which included ecommerce systems, mobile app, and/or Salesforce as the ecosystem Hands-on experience with one or more tools in our stack, namely: Salesforce, Workday, React, React-Native mobile apps, Azure, .NET. A willingness to experiment with and apply AI tools to speed up your work and improve its quality. Hands-on experience with Salesforce Marketing Cloud Experience with delivering data migrations In return we offer you Complementary all access Goodlife Gym Membership, plus one for a friend FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities. Modern open-plan office with onsite cafe and complimentary barista coffee Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program Leading paid parental leave program Employee Assistance Program Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Fitness and Lifestyle Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Collaborating closely Capturing and communicating concepts Driving cross-functional problem-solving Key Strengths Salesforce expertise Problem-solving skills ️ Communication skills Experience with AI tools Familiarity with eCommerce systems Hands-on experience with Salesforce Marketing Cloud A Final Note: This is a role with Fitness and Lifestyle Group not with Hatch.
